Outside References

In reference to: top section of event model - The Agents

The third phase is to begin thinking about user interactions and the different people taking part in the process. Wireframe mockups are a great tool. These mock-ups don’t need to be concrete though they are just to give a rough idea of the interactions with the system.

I find it helpful to split these down into swimlanes for the different people/systems who affect the system. It would also include any external systems (payment processors, CRM systems) that change state, albeit without direct human intervention.